BOOKING TERMS & CONDITIONS

 

Bookings are made and accepted only on the following conditions:

• We accept no responsibility for personal injury to the Guest and/or his/her invitees (jointly known as "the Holidaymakers"), or loss of or consequential loss or damage to their property, or for other matters over which we have no control.

• This agreement is made on the basis that the property ("the Property") is to be occupied by the holidaymakers for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Holidaymakers acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.

• Bookings cannot be accepted from persons under 18 years of age. Group bookings of single sex parties are not allowed unless special arrangements are made us. (Safety deposits may be required). No pets are allowed at the property (no exceptions, sorry!).

• A deposit of 1/3rd of the cost of the holiday ("Deposit") must accompany the booking request plus the breakage deposit (£100) which is refundable (minus any breakage costs if appropriate).

• No bookings are valid until confirmed by us via email.

• Once a booking is confirmed by us, the Guest is responsible for the full balance of the cost of the holiday. This shall be paid not later than 6 weeks before the booking is due to commence.

• We reserve the right to re-let any holiday where any monies due are more than 14 days in arrears whereupon any monies paid by the Guest will not be refunded. If we are unable to re-let the holiday the Guest will remain liable for the outstanding balance of the cost of the holiday.

• In the event of the accommodation becoming unavailable (such as fire or flooding), we will refund all monies paid or a proportion in the case of curtailment. We cannot however pay any compensation or expenses as a consequence of such an event.

• In the event of cancellation, we will endeavour to re-let the accommodation, and if successful the balance of the cost will not be due as detailed above, or if already paid, will be refunded. Any request to cancel must be put in writing to us in the first instance. The Deposit will be retained.

• The Holidaymakers shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state of repair as at the commencement of the holiday, and shall leave the Property in the same state of cleanliness and general order in which it was found. The Holidaymaker must report to the Owner any damage or breakages made during their holiday occupancy. We reserve the right to make a deduction from the breakage deposit for any damages incurred and also where guests have contravened our request for our property to be smoke free. (In order to comply with the Unfair Terms in Consumer Contracts Regulations 1999 the amount of such a charge will not be more than the cost of the cleaning.)

• The Holidaymakers right to occupy the Property may be forfeited without compensation if:-

  More people or pets than declared at the time of booking or before the commencement of the holiday to the agency and/or the number the Property holds, attempt to take up occupation.

  Overnight guests are entertained without the Owners express permission.

  Any activity is undertaken which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance.

  Smoking in the property.

• In the event of there being cause for complaint concerning a Property, the matter shall be taken up with the Owner or Caretaker at once, (contact details are supplied on the booking confirmation and these are the first point of contact should there be cause for complaint). It is important that this is done whilst you are still at the Property so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will compensation be considered for complaints raised after the holiday has ended when the Holidaymakers have denied the Owners/Caretakers the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday. 

• The Owner shall be allowed access to the Property at any reasonable time during any holiday occupancy.

• We have compiled the information on our website as accurately as possible at the time of publication. However, facilities may be altered or withdrawn for reasons outside our control, in which case we cannot accept responsibility. We make every effort to ensure that the property details are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking.The Holidaymaker must accept minor differences between text/photograph/illustrations in the Brochure and on the website and the actual property may arise. We cannot accept responsibility should the property not conform to the Holidaymaker's standards. If a facility is particularly important to you, please check with us prior to your booking.

• By Booking with us, you consent to receive our email newsletter. If you wish to unsubscribe from the newsletter you can do so at any time by emailing us.

• The Booking Conditions will apply to all confirmed bookings.

• These website Booking Conditions supersede all previous editions.